Friday, June 19, 2015

Hotel chains that get the most hate on social media

When it comes to getting beat up on social media, the Hilton chain is a standout, a new survey by Crimson Hexagon finds.

The research analyzed Twitter posts over an almost six-month period. Hilton had a 17% negative rating; customers complained about charging for Wi-Fi, connection speeds, poor customer service, getting spammy phone calls and billing problems, according to the survey.

“Shame that @HiltonHotels still continue their rip off wi fi charges,” quipped Twitter user Paul Clayton.

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